Little One At Home operates the website https://littleoneathome.co.uk.
We aim to provide a clear, reliable, and transparent shipping process to ensure the best possible experience for our customers. Please review the information below regarding our shipping procedures.
Shipping Costs
We currently offer free shipping on all orders.
Shipping Locations
We currently ship to the United Kingdom, Australia, and New Zealand.
We are actively working on expanding our delivery areas. Updates will be announced on our website as additional countries become available.
Order Processing Time
Orders are processed within 1 to 2 business days, Monday to Friday.
Orders placed before 22:00 (GMT) will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Orders are not processed on weekends or public holidays.
Delivery Time
Once processed, orders are typically delivered within 4 to 9 business days, depending on the destination and courier service.
Please note that delivery times are estimates and may vary due to factors beyond our control, including customs clearance and courier delays.
Shipping Partners
We work with reliable courier partners to ensure safe and timely delivery. Courier services may include DHL, FedEx, Yodel, and Relay. The courier used may vary depending on your location and order details.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can monitor your shipment.
Lost or Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery. Please include your order number and clear photos of the damaged item and packaging so we can assist you promptly.
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the issue with the courier on your behalf.
Returns
Returns are handled in accordance with our Returns Policy. Please refer to the Returns Policy page for full details on eligibility, timeframes, and procedures.
Contact Us
If you have any questions regarding shipping, please contact us at info@littleoneathome.co.uk.